ManyChat is a chatbot marketing platform that helps businesses automate customer interactions and enhance marketing, sales, and support processes through messaging platforms such as Facebook Messenger, Instagram, WhatsApp, and more. It is designed to improve lead generation, customer engagement, and operational efficiency through user-friendly bot creation and integration.
The posting states, 'With a new customer engagement platform in the works, you'll have the opportunity to shape its setup and strategy' and 'Help define and implement the future state of our customer engagement platform,' which strongly indicates that the company is in the process of implementing a new software platform.
The job responsibilities include 'lead HR technology projects and advocate for their implementation' and 'manage updates and enhancements to the People portal' as well as partnering to design and deliver the technology stack. These indicate that Manychat is actively looking at implementing or enhancing its HR software solutions.